Support

Strong technical skills, clear understanding of your workflow needs, excellent communication skills and experience with Merge Healthcare products in varied operational environments. That's our support team.

By Phone To speak with our Service Team, call our toll-free support numbers:

For all Service Issues (US & Canada )				Europe and Global (non toll-free number):
877.741.5369				+31 40 2990773

To ensure that your needs are addressed as efficiently and effectively as possible, please be prepared to provide the following information:

• Customer identification number (if applicable)
• Location/site of installation
• Case number (if applicable)
• The product and version of software you are using
• The operating system you are running (Windows 95, 98, NT etc.)
• A description of the issue including:
  • What you were trying to do when the problem occurred
  • Any error message that may have appeared
  • Any steps you took to try to resolve the problem
  • Additional information required to reproduce error, e.g. DICOM file

By Email For the North American/Canadian support team: service@merge-healthcare.com For the European support team : service_europe@merge-healthcare.com

*Unless covered by software support packages, charges may apply. Only current software versions are supported by our call center.