Professional Services and Technical Support
Merge Professional Services
provides a strategic approach to project management, implementation and client training. With over 5,000 successful installations, our experienced consultative team works with you to create and execute a plan that aligns with your business needs.
Merge Technical Support
provides the right support at the right time. Available 24 hours a day, 7 days a week, we are committed to resolving issues so you can focus on what’s important—providing quality care. From scheduling training to requesting a system upgrade and more, we’re your partner. In fact, 78% of our cases are resolved the same day.
We continually monitor the success of our Professional Services and Technical Support to ensure complete customer satisfaction. The way in which we measure our success if through a Net Promoter Score (NPS) program. The NPS is based on asking our clients one simple question: “How likely is it that you would recommend Merge Healthcare to a friend or colleague?” We are very proud that we have a NPS of 70. For comparative purposes, the leader in consumer software has a NPS of only 44. As a customer loyalty metric, NPS hold us accountable to deliver optimal service while giving us a lens to our performance through the eyes of our most important asset - you, our clients.