Support

Access to Professional Services, Technical Support, Merge Communities and other resources.

Watson Health Technical Support provides our clients the right support they need, when they need it. Available 24 hours a day, 7 days a week, we are committed to resolving issues so you can focus on what’s important—providing quality care.
Watson Health Professional Services provides a strategic approach to project management, implementation and client training. With over 5,000 successful installations, our experienced consultative team works with you to create and execute a plan that aligns with your business needs.
From scheduling training to requesting a system upgrade, we’re your partner. 78% of our cases are resolved the same day.

Support & Services Links

Technical Support
Technical Support
Our support team consists of hundreds of analysts who possess strong technical skills, a clear understanding of your workflow needs and countless years of experience with healthcare solutions.
Professional Services
Professional Services
A comprehensive and strategic approach to helping you gain immediate value from your investment and drive operational success.
Merge Communities
Merge Communities
Access to the support portal and Merge Communities created for our users. Submit support tickets, find valuable support guides or connect with other customers.
Merge Monitoring
Merge Monitoring
An infrastructure tool designed to ensure maximum system performance and stability. We have developed a remote monitoring system that guards and protects your business at all times.
Technical Documents
Technical Documents
Join or log in to Merge Communities to find all product documentation including User Guides, Release Notes, DICOM Conformance Statements
and more.
Statements & Patches
Statements & Patches
Find IHE statements, DICOM Conformance Statements, Security Patches, and other valuable documents to keep your solutions running the way they should be.

Merge Communities

Merge Communities is our one stop shop for customers to log support tickets, find technical documentation, and connect with other users.
 

 

What Our Clients Say

Listen as Dennis Shelley, Director at Mercy Technology Services, discusses his experience as our client and how our flexibility and reliability as a partner over the years contributed to their success.

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