Merge Healthcare Support

Merge prides itself on providing the right support at the right time so you can focus on what’s most important – delivering quality care. And we have the numbers to prove it.

78 Percent of support issues resolved in less than one day

Our support team consists of hundreds of analysts who possess strong technical skills, a clear understanding of your workflow needs and countless years experience with Merge Healthcare solutions.

Available 24 hours a day, 7 days a week, we are committed to helping you meet your needs. From scheduling training to requesting a system upgrade and more, we’ve got you covered.

Answers to many commonly asked questions can be found by clicking on the Support Portal link on the right, including:
  • How do I find out about the latest product release?
  • Where can I locate a User Guide or System Manual?
  • Where can I find product release notes?
  • How do I schedule product training for my staff?


net promoter score

The NPS is based on asking our clients one simple question: How likely is it that you would recommend Merge Healthcare to a friend or colleague? As a customer loyalty metric, Net Promoter Scores hold us accountable to optimal service while giving us a lens to our performance through the eyes of our most important asset - you, our client. For more information on how Net Promoter score is calculated, please visit www.netpromoter.com