Clinical Trials Product Support
Every client of Merge Clinical Trials has the support of a dedicated and highly trained in-house team, which operates 24 x 7 x 365, and is available to deal with issues via telephone, email and fax. Our support technicians pride themselves in offering high quality support and all issues raised to the support team are tracked until closure.
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By Phone:
1.888.500.4247
1.866.468.0422
(for Veracity in U.S.)
800-22-55-54-52
(for Veracity in Europe)
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By Email:
help@etrials.com
support@kika-cs.com
(for Veracity)
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Live Chat:
Please have the following information available: Protocol number, Site number, Subject number
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Merge Connect
Click on the Merge connect icon only if instructed by a support representative.
Global Support Numbers
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For issues that cannot be resolved on the spot, the team also has direct access to our internal knowledge base to assist in performing further in-depth research, and if necessary, expertise from other departments including research & development and operations.
Merge Clinical Trials also conducts customer experience surveys to ensure that we are meeting our own internal standards. All feedback is viewed by the senior management team and your comments are fed back into the organization to assist in improving our services and offerings.