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Healthcare Support

877.741.5369 (North America)
+ (Global)

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Unity Support
(Formerly DR Systems)

800.794.5955 Option 1

Clinical Trials Customers
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Merge Support

Merge prides itself on providing the right support at the right time so you can focus on what’s most important – delivering quality care. And we have the numbers to prove it.

  • 78% of Support Issues resolved in less than 1 day
  • 160 Technical Support Analysts across three locations
  • Support calls answered within an average of 7 seconds
  • Guaranteed 15 minute response time
Our support team consists of hundreds of analysts who possess strong technical skills, a clear understanding of your workflow needs and countless years experience with Merge Healthcare solutions.

Alert: Merge CADstream® Product Information

In the SureLoc application, under SureLoc Preferences, there are two options for the Grid method: a Generic Grid or the GE 8-Channel Curved Grid. A Generic Grid is a Flat Grid of 2 Centimeter Holes. There is no Limitation on the Number of Blocks.

SureLoc Preferences Window

If you are using a grid outside of the two defined options (Flat Generic or GE 8 Channel Curved grid), please contact Merge Support. Selecting the incorrect grid or using an unsupported grid could result in an incorrect biopsy or missed target.

For questions or more information, please contact Merge Support Line: 1-877-741-5369 Dial 1, 1, 853