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Merge Support

Merge prides itself on providing the right support at the right time so you can focus on what’s most important – delivering quality care. And we have the numbers to prove it.

  • 78% of Support Issues resolved in less than 1 day
  • 160 Technical Support Analysts across three locations
  • Support calls answered within an average of 7 seconds
  • Guaranteed 15 minute response time
Our support team consists of hundreds of analysts who possess strong technical skills, a clear understanding of your workflow needs and countless years experience with Merge Healthcare solutions.

Alert: Microsoft Ending Windows XP Support April 8, 2014

There will be no more security updates or technical support for the Windows XP operating system. Therefore, Merge recommends you to:
  • Contact your IT department to understand what your internal policy is regarding Windows XP and what your call-to-action is regarding the April 8, 2014 date
  • Make sure your XP operating system is fully patched before April 8, 2014 if you are unable to upgrade to Windows 7 before April 8, 2014
  • Refer to Merge’s solution matrix on the Merge Support Portal or Merge Communities to determine if the version of the Merge solution(s) you are currently using supports Windows 7