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Merge Support

Merge prides itself on providing the right support at the right time so you can focus on what’s most important – delivering quality care. And we have the numbers to prove it.

  • 78% of Support Issues resolved in less than 1 day
  • 160 Technical Support Analysts across three locations
  • Support calls answered within an average of 7 seconds
  • Guaranteed 15 minute response time
Our support team consists of hundreds of analysts who possess strong technical skills, a clear understanding of your workflow needs and countless years experience with Merge Healthcare solutions.

Alert: Internet Explorer v6 to v10 Security Issue

On April 27 the Department of Homeland Security, Office of Cybersecurity and Communications published Vulnerability Note 222929, “Internet Explorer (IE) contains a use-after-free vulnerability, which can allow a remote, unauthenticated attacker to execute arbitrary code on a vulnerable system.”

Healthcare providers who are running browser-based applications in IE that require Adobe Flash are at risk of being attacked by this vulnerability. These applications may include universal viewers and image sharing solutions.

iConnect® Access, unlike most universal viewing and image sharing solutions in the market, does not rely on Flash. Viewers and sharing solutions that operate in a browser and rely on Flash are going to be vulnerable to this serious security vulnerability.

Merge recommends that unless you have other web-based applications that require Flash, disable Flash until Microsoft publishes a patch for the vulnerability. iConnect® Access will continue to operate safely and securely.

For questions or more information, please contact Merge Support.