Event
Merge Knowledge Quest Training
In-depth, free 3-day PACS advanced training course you can't get anywhere else.
900 Walnut Ridge Dr, Hartland, WI 53029
Oct 13-15, 2026
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Dinner with Merge
Join us for dinner (on us!) the first night of Knowledge Quest Training.
- When: Tuesday, October 13th, 6:00-9:00pm
- Where: Water Street Brewery

Recommended hotels
Please note: All attendees are responsible for their accommodations!
Holiday Inn
3030 Golf Road
Delafield, WI 53018
2.7 miles to Merge Hartland office
Hilton Garden Inn
1443 Pabst Farms Circle
Oconomowoc, WI 53066
8 miles to Merge Hartland office
Towneplace Suites by Marriott
1242 Corporate Center Drive
Oconomowoc, WI 53066
8.2 miles to Merge Hartland office

Traveling to Hartland
Please note: All attendees are responsible for their travel arrangements!
Airport options for traveling to Hartland:
- Milwaukee Mitchell International Airport (MKE), 33 miles to Merge Hartland office
- O'Hare International Airport (ORD), 101 miles to Merge Hartland office
- Chicago Midway International Airport (MDW), 129 miles to Merge Hartland office
Agenda
| Details subject to change, check back for updates. | |
| Tuesday, October 13 | |
| 8:30-10:30am | System configurations/components Participants will learn the different services and processes that comprise Merge PACS, both standalone and integrated mode. They will be able to differentiate what processes are responsible for different system functions between DICOM services, HL7 processing, web services and database services. They will also learn the different spoke/hub configurations, as well as different fail-over processes for contingency servers. |
| 10:30-10:45am | Break |
| 10:45am-12:00pm | User and security management Participants will learn in-depth the templated user management system. Methods for controlling access to system features, studies and components of the system based on their roles in the organization. |
| 12:00-1:00pm | Lunch (provided by Merge) |
| 1:00-3:00pm | Common workflows We will discuss basic workflows for Orders, Studies, and reporting, as well as Quality Control, Patient Data Editing, and Exception Handling. |
| 3:00-3:15pm | Break |
| 3:15-4:30pm | Performance tuning Participants will learn to identify what server-side configuration updates will optimize performance, as well as workstation/user configurations for image caching and other performance enhancements. |
| 4:30-5:00pm | Open discussion/Q&A |
| 6:00-9:00pm | Dinner with Merge |
| Wednesday, October 14 | |
| 8:30-10:30am | Worklist management Participants will learn an in-depth knowledge of how the worklist server functions. They will learn best practices on designing worklists and worklist blocks to properly filter Realtime Worklists that perform optimally. |
| 10:30-10:45am | Break |
| 10:45am-12:00pm | Image management capabilities Participants will learn the value of DIY Morphers for integrated mode, as well as the abilities offered by DICOM Header Modification Rules in standalone mode. They will also learn the benefits of Merge PACS Custom Tags for managing images. |
| 12:00-1:00pm | Lunch (provided by Merge) |
| 1:00-2:00pm | Roadmap Participants will take a look into the future with a review of the Merge PACS roadmap. |
| 2:00-2:15pm | Break |
| 2:15-4:30pm | Hanging protocols Participants will get an in-depth understanding of hanging protocols, the rules engine, study presentations and more. How to optimize hanging protocols for the best performance of the system. |
| 4:30-5:00pm | Open discussion/Q&A |
| Dinner on your own | |
| Thursday, October 15 | |
| 8:30-10:30am | Common troubleshooting techniques Participants will learn advanced troubleshooting techniques, identify issues through management pages, system and viewer logs. They will also learn to troubleshoot with tools built in to the system, as well as 3rd party tools to determine problems with all aspects of Merge PACS. |
| 10:30-10:45am | Break |
| 10:45am-12:00pm | Common trouble shooting techniques Participants will learn advanced troubleshooting techniques, identify issues through management pages, system and viewer logs. They will also learn to troubleshoot with tools built in to the system, as well as 3rd party tools to determine problems with all aspects of Merge PACS. |
| 12:00-1:00pm | Lunch (provided by Merge) |
| 1:00-2:00pm | Upgrade and maintenance considerations Participants will learn what actions and processes are involved in preparing to upgrade, or migrate and upgrade Merge PACS to newer versions. How to identify things that may slow the process, and what to expect when preparing for an upgrade. |
| 2:00-3:00pm | Productivity-enhancing features Participants will learn about keyboard and mouse button customizations for optimal workflows. |
| 3:00-3:15pm | Break |
| 3:15-4:00pm | Reporting integrations Participants will learn the configurations of 1- and 2-way XML drops, external application configurations, and outbound HL7 integrations / 3rd party image links. |
| 4:00-5:00pm | Open discussion/Q&A |
| 5:00pm | Depart |
*All sessions offer ARRT Category A CE credit, pending approval by the AHRA/ASRT.